Dave F.

I booked what I thought were two return flights from Madeira to the Azores along with Insurance and taxi service to and from the hotel. When I got the confirmation it said that I'd only booked for one person, total cost over £500. I immediately sent an email explaining that something in their system had altered my details, please could they give me another seat for my wife.

I then got a reply saying that all I could do was get a refund, if I cancelled the flight within 24 hrs. I sent off another email saying I didn't want to cancel my booking all I wanted was another seat on the same plane please.
Again nothing came through until the 24 hr period passed, then another message this time from lastminute.com which obviously is part of their set up.
This time I was told I could cancel and get a refund so I cancelled. Then I got a message saying I would not get a cash refund as company policy wouldn't allow that rather I could get a voucher to be used ONLY through lastminute.com,

The voucher offered me turned out to be for £200 less than the total I'd paid for my booking so I'm out of pocket for something that originated from a problem with their booking site.
Little more I could do so accepted their voucher

All I can add is this... If you need an airline booking, do it direct with the airline and if you need accommodation use a firm that gives a cash refund or gives the option of paying at the hotel.