The item arrived without the custom text I paid extra for. The company does not wish to send a replacement, even they are the ones that messed up. Terrible customer service.
Buyer Beware: You may or may not get the item you purchased!
Update:
They told me they would send a replacement if I returned the original item to China which will cost me another $50 USD.
When I told them there is no way I'm spending another $50 to get a replacement, they then tell me, and I quote,"You can absolutely write on the base with a pen."
Are you for real?