Excellent customer service: only two minutes to wait for a vacant service bay, service rep asked about my preferred oil and recommended the manufacturer's oil preference even though I had been using a lighter, synthetic oil. I accepted her recommendation and the job was completed in timely fashion. Rep found my engine coolant level was down a bit, likely a result of a two-way trip from Cambridge, ON to Florida and back - topped it up for me, no extra charge. Price was certainly OK - I expect to pay between $110.00 and $150.00 for a synthetic oil change and this one was on the low side of that. I will definitely go back.