David C.

Here the thing: Why is there so much that the paying customer has to do to insure that these guys have the right info?
I lease a KIA in 2017. No issues. Loved the care.
Then we lease a new 2020 Kia and administratively, things started to get confusing. I returned the first lease, and the payment was still do on for that month - even though I didn't have the care anymore. Gpt that squared away, and then we leased a 2023.

Aye curumba what a fiasco.

Lease ended in June so we went to the dealership and opted to lease a new vehicle. Wasn't available until August so we had to extend out lease 3 months. Here's the thing: I had to do the administrative work - not the dealership. I had to explain that why Kia couldn't provide me a new vehicle in June.
Next came the plethora of emails & letters about my end of lease options. Then - after I got my new vehicle in August - threatening letters of exercising my end of lease options - even though I had turned in my vehicle and made my first payment on my new vehicle.

Today - literally on this date - I went to make my payment on my new car and was greeted with pop ups about my end of lease options on my last vehicle.

Maybe some of this is the dealer, but I'd like to think I'm owed some compensation for all the bookkeeping and administrative work I've been doing. I mean, I still owe my last payment to them according to my credit karma page.

Just very frustrating.

Love the new Kia, but the process is almost not worth the car.