David G.

AT7T LOCAL OFFICE ALLOWED SOMEONE TO BUY AND EXPENSIVE PHONE AND PUT IT ON OUR ACCOUNT. I HAVE TRIED EVERY WAY POSSIBLE TO INFORM AT7T THAT THIS WAS NOT AN AUTHORISED PURCHASE, I EVEN SENT THEM A LTTER BY CERTIFIED MAIL, AND NO ANSWER.
THEY ALSO SENT AN APPLE WATCH WHICH NO ONE IN MY COPANY ORDERED, I TOLD THEM IT HAS NOT BEEN ACTIVATED AND WE HAVE NO USE FOR IT. ALL THEY DO IS SEND ANOTHER BILL. I HAVE SPENT OVER 3 HOURS THIS AM, LISTENING TO ONE RECORDERING AFTER ANOTHER. FINALLY GOT SOME WOMAN ON THE PHONE, SHE ASKED THAT I HOLD ON THE SHE EITHER HUNG UP OR WE GOT CUT OFF. IGOT ANOTHER GUY ON THE PHONE AND AFTER NUMEROUS QUESTIONS, GAVE ME A NUMBEER TO CALL, AND OF COURSE AROBOT ANSWERED AND ASKED FOR A 4 DIGET CODE, TOLD IT I DINT KNOW IT, OF COURSE THE ROBOT REPLIED THAT IS NOT A GOOD NUMBER. IHAVE NEVER DEALT WITH A COMPANY THAT LIKE AT&T, THAT FEELS THEY ARE TOO DAMN BIG TO TAKE CARE OF THEIR PROBLEMS. I HAVE MADDE ARRANGEMENTS TO HAVE SPECTRUM HANDLE MY CELL SERVICE AND LAND LINE, THAT WILL PROBABLY SAVE US $300.00 OR $400.00 A MONTH BUT
MUST HAVE A AT&T PIN NUMBER TO GET IT DONE. GOOD LUCK GETTING IT OVER THE PHONE. I AM GOIN TO THE LOCAL AT&T OFFICE THIS PM, BUT WILL PROBABLY GET THE SAME RUN AROUND, SO I GUESS MY NAXT STOP WILL BE TO A LAWYERS OFFICE.
DAVID L. GUYTON SR.