DAVID H.

I wrote a previous review and this is my follow up. After canceling the service request and requesting a refund I disputed the $99 charge with my credit card company and after one billing cycle I received a refund. I also went to the US Department of State web site and down loaded a fill-in PDF form for passport renewals. Completed the form and attached a cut down wallet size picture as required. Went to post office to get an envelope. They had a peel and stick label already. Mailed and 5 weeks later replacement passport arrived in the mail. So save the money and hassle and do it yourself