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I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.
On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.
Tip for consumers:
I knew Nitrado was a terrible company before I rented the server. But I, and my friends, are long time fans of Ark so we bit the bullet and got a server anyway. And now... I suffer for it. Don't make the same mistake!
Products used:
Ark Survival Ascended Server
David J.'s review of Nitrado earned a Very Helpful vote
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