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David k.

Contributor Level

Total Points
80

1 Review by David

  • SpareRoom

7/22/21

They charge excessive fees to list a property
There is no guarantee of any return on investment, despite this being the "number 1" place to rent a room
The LL has to do all the chasing, wrong imo as i've got a room for rent, but am not the one who needs a room.
The site admin team are down right rude and disrespectful
Never again - use roomgo, idealflatmate and other sites now, awful company never recommended by me

Products used:
awful company

Service
Value
Shipping
Returns
Quality
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Freya D. – SpareRoom Rep

UK ONLY

Hi David,

We're sorry to hear you didn't find the service as expected and we'd like to look into your comments further.

We do allow everyone to use the site completely free of charge and provide some optional paid features to enhance your advert. While these are not a guarantee of letting a room, they can significantly help to promote your room advert in the listings.

We know in today's rental market, more landlords have been proactive and used the option to reach out to room seekers, with the paid features also opening up more contact opportunities.

We'd like to make sure you're getting the best from your account and rectify the contact experience you mentioned you had with our team. Please do contact us at customerservices@spareroom.co.uk or on 0161 768 1162 and we'll be happy to help.

Best wishes,
The SpareRoom Team

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