David R.

Where do I start? First off I WAY overpaid for a system that provided inconsistant coverage and playback ability of alarm videos. That was my fault for not doing more comparative shopping. I was getting better coverage with my simple ring cameras. The big kicker is when I sold my house and tried several times to transfer my account to the new home owners Vivint instead created a new account for them and I still had to pay of the $1400 balance of the three year contract. So Vivint was able to double dip on the same system! Their customer service farms you out to foreign call centers to very poor English speakers and they pass you around from one department to another until you get dropped or tired of waiting on them. I wasted $3k in equipment and $3k in service contract so trust me when I say go any other way but don't go vivint!

Update: After posting here and on several other sites Vivint sent my case for review and they refunded my $1400 payment. Squeaky wheels get the grease, I guess. At least they did the right thing in the end.