These bad reviews really shocked me, because my wedding dress is great! I uploaded photos that I took so you guys can have a look at the real dress. The service is quite slow but I can always get my reply in 1-2 days, maybe they don't have enough people for online service? The budget for my wedding is limited and I'm very satisfied with the price and quality of this wedding dress. Hope they can improve their service and do not let those payment issues happen again.