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Ordering is fast and great, however we have had lots of trouble with FedEx Home Delivery. They have been leaving our packages a block away because the delivery guy doesn't wasn't to walk up my hill to deliver. Therefore many of our packages have been stolen. Please use UPS if possible.
Customer service was very accommodating when I received a dead tree. They replaced it right away. Unfortunately their delivery service, FedEx Ground, did not deliver this replacement order, losing it or something. Therefore FastGrowingTrees had to replace the order once again. And once again FedEx did not deliver it to my home, dropping it off a block away, so they would not have to walk up to my house on the hill. My neighbor told me a day later that FedEx dropped off my package in their driveway and I had to come and get it, doing FedEx's job for them.
Very good vendor using a very poor delivery service!
They replaced my orders right away.
Good selection, fair prices.
Shade tree.
Does not work too well with older Mac OS X like El Capitan. App freezes up (cannot quit--must restart). I cannot send any e-mails (cannot access my outgoing mail server). Some web sites have denied access forcing my to quit by restarting. Older Mac OS cannot use the newest VPNArea App, it is limited to V1.08 so I don't know how well it works with newer systems but its a real pain with my system.
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Empty.
I am very happy with the fast response in sending my orders, the trees and bush seem healthy and...
We are very sorry to hear this! We appreciate the feedback and will pass it along to them!