We purchased a retractable hose reel as a present for our son, The Internal box packaging was badly damage in fact it was the incorrect box We contacted this company and explained that the packaging was damaged and that the hose reel could potentially be damaged internally, we were asked to return the hose reel but we would have to pay the postage as this was not covered in there returns policy we explained that we should not have to pay. Owing to the weight and size the costs of postage would be very high, we did not return the hose reel as it looked pretty secure. It turned out was damaged internally. DEAL WITH THIS COMPANY AT YOUR PERIL!
Hi David, I am just following up on some old reviews as we have just become proactive on Sitejabber. I cannot comment on this incident of almost 3 years ago but to say we have a no quibble 30 day money back returns policy on our website now, and we collect at our cost. Kind regards, Mike