- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered Samsung OE Batteries; a Disassembly Tool Kit; & some phone Adhesive Tape - to help in fixing our two Samsung Galaxy S7 phones. The battery on my wife's phone was completely toast and swollen. A couple of the items were back-ordered; which was very clear before you ordered. Anyway - after some time - they sent everything (including Genuine OE SAMSUNG Batteries as we had ordered) except for the Tool Kit - and I authorized the additional wait time. But when that came and went - they put together essentially almost the same tool kit; credited back the funds for the kit ordered; and shipped out what they had put together - at no charge. I was very impressed with their dedication to the Customer. My experience with them was 100% positive.
Tip for consumers:
If you do have a problem; give them a phone call or email.
Products used:
Phone repair products. They had a lead time (backordered) before you placed the order. Free shipping applies if total shipment weighs no more than 2.5lbs and total is at least $99
I ordered GENUINE Samsung Batteries (which are subject to counterfeit) - and I did receive genuine Samsung batteries. The do also sell generic replacement batteries. I ended up having an extremely positive experience - since they really went the extra mile - with the tool kit which they could not obtain to ship.
David hasn’t received any votes.
David hasn’t received any thanks yous.
David doesn’t have any fans yet.
David isn’t following anybody yet.
Empty.
My experience with global direct parts was prompt in follow-up and responsive to all of my...
You know how sometimes you buy a phone and immediately something goes wrong with it like the cord...
