Elizabeth D.

This is my second rental of a Uhaul within a few weeks. The first one was great and I thought the second one would go the same but... I stopped and put $20 of gas in truck and then was trying to bring it back. They had the garage door closed that you supposed to drive through, so I drove to the other side. Their representative said why did I drive over there I'm like the other side is locked. She then says that she will open the door, so I drive to over, waiting on her to open the other door, I then drive in. She comes out and walked, inspect and checked the truck. She says all is good, you will receive a $17 refund, your receipt will be emailed to you. Now two days later I get an email stating that I owe them $116 for not putting gas in the truck and for mileage and that it was passed E. When I got the truck it was on full, I drove 22 miles in total. No way could that truck be past E for that trip even if they say I didn't put gas in it. I can drive to Indiana and that is 30+ miles and I can drive there and back on a 4th tank of gas. This is a total scam. I ask them to investigate it and actually to escalate it but they said they can't until the manager looks at it and give them 72 hours. This is just ridiculous, trying to make me pay for something that is such a scam.