Dav M.

Ordered online on the weekend. Arrived 90 minute after ordering and this was 60 minute after the tracking said "cutting and checking". Store took 25 minutes to answer the phone and told me was very busy but my order was on the way now. Took a further 25 minutes even though we are less than 10 minutes from the store.

Contacted papa johns. Their response was tough that you received lousy cold food so here's a pizza (we ordered 2 pizzas and sides) as goodwill. For something so poor we should have received a refund

After chasing and pushing our goodwill pizza was replaced with a refund. Usual generic apology.

Tried to add a temporary driver for 1 day to our policy and was told that hastings would not do this. Upon asking for a reason i was told by the agent that they would not tell her. For lack of transparency on something so simple i am concerned if actually have to make a claim.

Complaints procedure told me that this was because it was an australian licence. I have personally added temp drivers to a policy before and numerous people iasked the same. All with international licences.

Not very impressed with the complaints experience even though never expected anything other than the reason. Obfuscation and the email received from her glosses over the issue. She gets a 1*