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Dawn P.

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1 Review by Dawn

Bath & Body Works

  • Bath & Body Works

“BBWorks won't refrund tax--in a nontaxable state--with an item never delivered!”
1/7/24

I've had problems on an off with bath and body works for over 2 years. Their online orders seldom get shipped and takes weeks for them to cancel and provide a partial refund. I live in Montana--a sales tax free state. BBW refunded my online order but KEPT the sales tax! It should never have been charged in the first place! So now I'm OUT $6.98 on an order I didn't receive! Order # **************. ( your site won't allow my proof of order to upload.). +++++an update. I received my money back tonight. Thank you sitejabber because I think you were the tipping point. I'm going to keep this review up just as a cautionary note. Customer service should have handled this with my phone call. This is what I do not underdstand.

Tip for consumers:
don't order online and you're lucky if you can get the items you want in the store.

Products used:
I didn't get my order

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