I also followed the forums and several other users have had currency just disappear. They are nothing more than a slowly failing scam. Thanks to a tech company for intervening and helping out.
DO NOT USE!
Tip for consumers: Blackkeiser.com will help you find your money
Nothing but scammers. Why wouldn't they allow us to make a withdrawal? Also their customer care is very useless. I'm glad I found really helpful reviews which pointed me to a certain recovery expert.
They solved my problem completely.
Tip for consumers: Recovery expert used: Blackkeiser.com