Daz H.

Absolutely unsatisfied at what I thought was a reputable business and service, only to discover that they try using extortion and blackmail type tactics to extract money out of loyal customers who wish to downgrade, then to top it off suspend services which are needed for ongoing business even after having made payment but due to their errors and inaction, one would have thought they would be more swift to expedite such issues where they are liable to prevent litigation, but seems their customer services, support ticket service and to top it off their claims department is in on the extortion and really don't care! I shall post ongoing updates on this matter.

Poor customer service, failed to follow to act in compliance with card scheme rules which meant customers are able to commit friendly fraud with ease, you will loose a chargeback even if you have invoices, IPs, addresses, phone numbers, device info, delivery tracking, delivery location GPS, even telephone conversation from customer saying they received the order and all the goods, a problem with the Nochex payment page lead the customer to believe the transaction had failed when it had not. Nochex failed to defend dispute properly resulting in loss of goods and money, had to report to police and report customer for theft as Nochex refused to follow card scheme rules correctly. After taking the issue to the financial ombudsman Nochex paid compensation and were found at fault.

IF YOU RUN A SUCCESSFUL BUSINESS OR ARE WANTING TO YOU SHOULD NOT DO BUSINESS WITH NOCHEX UNDER AN CIRCUMSTANCES!