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Was told they wouldn't ship an item without a wire transfer. I then told them they could make the shipping & billing address the same & I would just forward it myself, as any prepaid wire transfer requirement is likely a scam with no backing from Visa's fraud dept. Didn't hear back from them for 5 days, so I called the number listed. They (being the owner Jon R VanBuren) continued to refuse to ship the product, and yet refused to provide a reason...I can only conclude the business is a scam. Oh, and he was unbelievably rude, which doesn't necessarily make a business bad...unless that employee also happens to be the owner.
Tip for consumers:
Go elsewhere for custom logo products. There are many other much more customer centric organizations than this one.
Been on hold waiting on cust service for a previous order status (which isn't updated on their website), for over an hour now.
Only because i thought they had the stock on hand. Customer service is absolutely egregious.
Previous order of same product
* CanadaLighting attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dean L.'s review of ImprintItems.com earned 2 Very Helpful votes
DEAN hasn’t received any thanks yous.
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Empty.
I ordered 84 beaker mugs with silicone handles. Terrible quality! The handle is so wobbly and...
First off, what does a vendor that responds with personal attacks and slanderous comments about a...
