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DeAnna J.

Contributor Level

Total Points
83

1 Review by DeAnna

  • Hanzo

12/1/22

I've been in the industry for a long time and decided to try out Honzo about a year ago and they are the worst shears I've purchased. The metal is soft and the mechanics wear down fast. You have to pay a monthly subscription of $13 for "insurance" I needed replacement shears and they refused to let me use my insurance and it took them 6 months to come out and sharpen my shears then it took another 2 for them to be delivered after sharpening. The loaner shears were so dull I couldn't work with them and the reps won't even come out to sharpen your shears unless they think they can sell you more. They are really aggressive in pushing you to purchase new shears constantly and if you have anything other then their shears they talk about them like they are trash. I finally got my shears back yesterday and had to pay $100 to cancel the subscription! Not worth it at all!

Tip for consumers:
Cheaply made, very expensive, bad customer service, large cancelation fee

Products used:
Shears, sharpening services

Service
Value
Shipping
Returns
Quality

DeAnna Has Earned 3 Votes

Deanna J.'s review of Hanzo earned 3 Very Helpful votes

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