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We ordered EMTEK handles for our house. Every one was tarnished. They replaced the original order with satin brass but the install is a NIGHTMARE. Every handle is loose, the closet doors that shouldnt move...do! Had the rep out and they say its about the allen wrench and not lining up. Thats a load of CRAP! I moved in 11/6/23. We still have no resolution. We arent paying our builder until this is corrected so He is not happy. STAY AWAY FROM EMTEK. PRODUCT IS AWFUL AND SERVICE IS WORSE
Tip for consumers:
This company sucks. Slow at service and No resolution.
Products used:
Emtek door handles with large rosettes
* EMTEK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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