Debbie B.

Tempurpedic

We purchased our mattress a few years back and they guaranteed a 10 year warranty on it. Couple years passed and the mattress got softer and softer until we were sinking in it and could barely move. We had the receipts, all paperwork, etc and filed the claim with all paperwork included. We got a message back that it had a mattress protector on it and would have to take it off and resubmit all paperwork. That was done. Their claim department told us 5-10 days to receive a response. We have emailed twice since then with again no response. It has now been almost two months since our email and we have heard nothing. We were forced to purchase a new mattress because we were awakening in so much pain both of us could barely move. Their warranty department is not a warranty. For a $5,000.00 mattress, I guess I would expect a little customer service. Guess that was too much to ask. I rarely ever write reviews unless the product or company is stellar or horrible. They have all my contact information and have chosen to not even respond. Will never buy a product made by this company nor recommend it. Sorry for all those that have a tempurpedic. It's only a matter of time..