Been waiting for my contact order since 12/17. Every time I have called I am told they are not sure what the delay is and will call me back in 1-2 days. Guess what? No call back! I've talked to Red, AJ and Mamety. None of them called me back. Mamety was to have a supervisor Eleni contacted me "within an hr" that was 8 hours ago. While typing this review, I called again and and insisted on talking to a supervisor. I just wanted my order cancelled at this point. I found them elsewhere for $500 less. I was finally able to talk to Eleni and I would give her, alone, 5 starts. She was understanding, apologetic and helpful. That being said, I am keeping my review at 1 star. Even though Eleni was great, trying to get my problem solved over the course of 5 days is totally not worth it. Go elsewhere and spend less $ and have less of a headache