Debby G.

$1,500 recliner had not lasted two years. Problem with fabric within month of purchase. Took 6 months for a service call and another 2 months for repairman. Now frame broken, and my significant other could have been seriously injured. Phone call: over 2 weeks for service and exorbitant costs to repair. Vanessa did seem to want to make it right, but I understand she had to follow your antiquated rules. Was able to have new chair delivered same day as purchase. NOT lazboy. Salesman said you were not the same company you used to be. We asked what brands they carried because we would not even look at lazboy. We know a lot of people we have, and will continue, to tell about your bad workmanship and even worse customer service. You can only last so long on past reputation