deb c.

Van plus is literally the worst ever! I would give it no stars if I could. The driver literally cancelled on me last minute and when I mean last minute I mean really last minute (he cancelled when he was already supposed to arrive) and the driver didn't even bother letting us know that it was cancelled. He only texted us back after I kept calling him trying to figure out where he was because he was already supposed to reach my house (the call failed all the times I called) and he texted us with what one would deem vulgar or inappropriate words. And when I tried calling van plus (the only number I had of van plus at that time) regarding the whereabouts of the driver all they told me was they were only in charge of booking and so that they do not know where the driver is at all or if the driver is going to even come at all. Basically being of no help at all. They also transferred my call to the customer support team which never got through. I have absolutely no idea as to what customer team it is when there is literally no one who will pick up your call or reply you on the live chat. I had to call for another van last minute. The worst part is I suddenly got a sms from vanplus saying that my booking got moved to the next day! And this happened without any consultation from me at all or me requesting that I wanted that move! And I tried calling the customer team again wanting to cancel my booking but of course no one picked up my call and my call failed. AND FYI they had already charged me for this last minute cancelled booking. DO NOT BOOK FROM THIS COMPANY EVER