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With all the scam sites out there and nightmares I read about from customers ordering from "design" dress makers in China, etc., I really was hesitant to order anything online. But I did my research and felt somewhat comfortable to place an order with New York Dress. Mind you my daughters wedding is not until Sept, so I ordered the end of March. Just in case. I placed the order for my dress on Monday, March 30th, received email confirmation of my order, received a follow up another email letting me know my dress had shipped on March 31st and I received the EXACT DRESS AS PICTURED on Thursday, April 2nd! 4 days from order to receipt... Very Impressed! Thank you New York Dress for a great experience, I won't hesitate to order again..
This company should really be forced out of business. Their customer service is the worst I have ever dealt with. I ordered a Christmas present (monogram wood sign) on Dec 3rd, 2014 and never received the product until Feb 14,2015. I ordered it through Groupon and it stated the product would be SHIPPED within 2- 3 weeks. Definitely not the case! I contacted the company numerous times only to receive an automated email message my order was being processed. I also contacted Groupon to get their help, which they did say they contacted the company and my order was being processed and if I didn't hear from them in 2-3 days contact them again, which I did. Nothing!
I got the product when it was convenient for Morgann Hill Designs to get it to me. Christmas Rush? Definitely not the case because after I had problems contacting the company I did some research on line and found out this is typical of the way this company operates.
The quality of the product was also unimpressive. The wood it is carved out of is extremely thin and could be easily crack in half if you were to bend it in anyway.
Also, know there is NO PHONE NUMBER listed for this company on their website, which is obviously for a reason.
PLEASE DO NOT WASTE YOUR TIME OR MONEY ORDERING FROM THIS COMPANY! IT'S THE WORST!
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We truly appreciate your wonderful feedback!
We are just thrilled to hear that your complete experience with us has been just amazing. We are so happy that your dress arrived in time and it's everything you wanted and more.
We know how hard it can be shopping online, especially when shopping for a dress! We have worked our hardest to ensure our clients are provided with all the information they will ever need to shop confidently with NewYorkDress.com. From our accurate images and item descriptions, to our knowledgeable customer service representatives we are always here to help you find the perfect dress. If we can ever be of assistance to you again in the future, please do not hesitate to contact us directly!