Donna P.

After I unpacked the groceries, I realized I was missing an item. It wasn't expensive but I wanted to use it for lunch I was making for friends. When I opened the app to check the receipt, what I learned was much more important. The receipt noted a substitution had been made for chicken breasts. The chicken I ordered was $2.39 / lb. The receipt noted the substitution was $4.39/lb. After closer examination, I noticed the label on the package was $2.39 /lb not $4.39. The label said the pkg of chicken cost $13.65. Shipt charged me $23.27. And, the over charges didn't stop there. When I finished reviewing the store's price vs what Shipt charged, the difference exceeded $50. As a consumer, I shop sales, deals and bargains to stay within a very tight budget. If I need to double-check whether a delivery service is padding the receipt, my next step is to reach out to the government agency in Washington to report the issue and the store that chooses it as a delivery partner. This was only my second delivery from Shipt. It was also my last.

Make sure if you're bidding on an item that's not in your state to check out the shipping costs. Although EBTH is all over the country, it doesn't make a bit of sense to bid on anything outside of realistic driving distance because the shipping is not only high, high, high but inconsistent. Recently, I purchased 12 items from a sale and spent almost as much on shipping as I did the items. Bittersweet. And, if you wait for customer service to give you an answer as to why, you'll be like one of the vintage items for sale. I've had a similar experience to the previous reviewer on a Simon Pearce lamp. Clearly had won the bid... ah, not so fast. The clock was reset 4 times so the other person ultimately won. It's not an auction. It's a sale. Big difference EBTH.