Deborah M.

I wish I could give them NO stars!
I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their ads do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges."

I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.

I complained to BBB at which point I was contacted by their rep. Who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year! What type of company does this?

It stinks to have to give out personal info. To get matched.