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I bought 12 skeins of Naptime yarn from Lion Brand website. I got the yarn promptly enough. It is a chenille type yarn. It's soft as a cloud. Problem is that you have to spend more time untangling the mess of knots than you do crocheting. And it doesn't matter if you do an outside pull or an center pull, it's just a tangled mess.
I placed an order on March 10th and on March 14th. Neither order has been shipped or even processed. I tried the online chat to find out what the problem is and if I will be getting my orders. Online customer service was of no help at all. Looking at the items I ordered there is nothing on backorder to explain the delay. They got my money via PayPal. They got paid so I want and expect my merchandise. Was a happy customer up until now. Not sure I will use again.
Tip for consumers:
Customer service leaves a lot to be desired
Products used:
Everything I've ordered
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They advertised 9 balls of yarn for $9.00, so I ordered 4 sets of 9 balls each. They sent 4 balls...
Hello, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. What you have shared is out of the norm. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this issue for you right away. Best wishes, Rachel