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House of Fraser are negligent when giving a refund. My returned item has disappeared and replaced with a used item which was not even purchased from their store. My refund has been rejected. My only conclusion is that the True religion men's track bottoms which I sent back have been taken and replaced with a used very large ASOS ladies shirt, therefore not matching my order/ product code label.
The staff are incompetent and quite frankly thief's. I have sent 14 emails which has reached 14 different people who can not resolve this query. I will not purchase from there again. Very disappointed and I will Pursue with this until I get my £58 back. They even had the audacity to send the dirty used shirt to me!
Tip for consumers:
Looking at the reviews first, as there seem to be a lot of unhappy customers. Although I have been using them for years and I have never experienced anything like this before.
Products used:
Track bottoms
Deborah W.'s review of House of Fraser earned 2 Very Helpful votes
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