Debra K.

I ordered two sets of Hotel Collection towels from the Bay's online store. I have purchased this brand in the past because of its quality. However, these ones were anything but good quality. I thought they felt lighter and not as thick as previous ones, but gave them the benefit of the doubt and prepared to use them by washing them. I was shocked to find clumps of lint on the inside of the washer tub when I opened it to put them in the dryer, but then after they were dried, the dryer's lint trap was overfull, absolutely stuffed with a mat of lint. The towels had pulls and hanging threads in several places. When I contacted customer service, they told me that they were a final sale (true) and could not be returned. When I complained about the quality, they told me they would give me 10% off. When I replied that I wanted them to stop selling sub-standard items as a quality line, they said I could have a $10 gift card.
Completely and utterly unsatisfactory. It seems they are now selling junk as if it were the same quality as years ago. I won't be shopping there, online or in person, again.