I ordered 3 sister mugs on 11/6/2020 and waited and waited for it to be shipped. Was in contact with them about when my order would be shipped and kept getting the same response of we are checking into it and on top of my order. I just got an email 12/26/2020 that my order has been cancelled because of a non valid shipping address. They said they sent me an email on 11/9/2020 to correct it but they didn't so they just canceled it and informed me I would receive the credit on my card within 15 working days. These were Christmas presents!