I purchased this n November received an email that said the rug would not be delivered for approximately 3 to 6 months. He left to go away for a few months having not heard from them and I received a call from a neighbour that some package had been sitting on my porch for over a week. I sent someone over to put in my garage until I got home. By the time we returned it was over the return policy. I loved the rug just not for my room. When I contacted customer service within a day of getting home and explaining to them what happened they said too bad we were over the return allowance and they would do nothing about it I will never order from them again.