Declan K.

Having gone from 360 gbps to 1gbt there was no difference in speed and constantly disconnecting and buffering. The reason for changing from one to the other was the same issues with the previous. Having had three consecutive engineers called out, each one found faults with the line, one after the other, so a waste of time having an engineer out in the first place, and still constantly disconnecting and buffering. Virgin advertise fiber broadband straight to your home but the reality is other providers interfere with the signal, kicking you off when there's too much traffic on the same line. I cancelled my contract with virgin and was informed that i was not entitled to any refund because i did not ask for one before cancelling the contract, so customer care does not even make an appearance here. If i could give virgin media broadband Ireland negative stars, my screen would be full of them. Avoid this company