Deena T.

This whole company is a joke. We are a dental office in the state of Utah and have been using them for 2+ years sending out the same message to our patients regarding billing. The state of Utah requires specific verbiage sent to patients 45 days prior to sending them to a collections agency. Again, we have been sending the exact same message for 2+ years and we recently received notice that they would be closing our account if we didn't stop the "threatening messages". I called customer service and I explained that it is a requirement of the state to include these supposedly "threatening" messages. They told me I would no longer be able to send these messages. So when I said we'd need to cancel our account then and asked to received a refund for our previous credit he said they don't issue refunds. So then I asked to speak to a supervisor and was placed on hold. Rep came back on and said again they can't issue a refund for the current credit, however if I purchase additional credits they can then refund those credits plus a small portion of my current credit. Why on earth would I have to purchase additional credits in order to receive a refund for credits I already purchased? There are other companies out there- don't waste your time with this one.