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I ordered masks for the first time. It took forever to get them but COVID-19 so that wasnt even the issue. After 8 weeks I got an email "confirming my delivery" but no package. Checked with neighbors, my carrier to look in other peoples mailboxes. Nada. So I emailed them stating no I did not get my package. Their response was a standardized tracking number. 4 emails later after that, no response. I called my credit card company and stating the issue and they retracked the charge. Do we as consumers not have any solution to mail order? I never have issues with Amazon! I am only going through Amazon in the future. Forget about these small independent companies! Why should we give them a chance when they cant even provide basic customer service like... the product!
Dee R.'s review of Kitsch earned a Very Helpful vote
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I bought a birthday present for a family member and when the box arrived I thought it was a bit...
I contacted customer service for two simple requests, 1) to exchange two products 2) to honor the...
Hi Dee! Thank you so much for your feedback. Please know, we take your comments to heart, and we are working to do better and be better.
We are so sorry for not dealing with your missing package properly. We should have immediately reshipped a new order your way, and we are so sorry for letting you down like this.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.