Denise J.

TERRIBLE EXPERIENCE! I purchased an item from them over 2 months ago. (Today is January 12,2024.) Purchase made in November. Upon receipt of the item, I decided to return the item. I went to BB&B's website to do the return and found out -- SURPRISE -- my purchase was through a third-party vendor. This means BB&B did not sell me the item but some company that BB&B allows on the website sold to me. BB&B put me in touch with the vendor. I sent the vendor an email. They sent me a return shipping label. I promptly and timely shipped the item back (the same day I received the label). The item was received at BB&B's warehouse. I waited for my refund which never showed up. I called and emailed the third-party vendor MANY MULTIPLE TIMES and they ignored me. So I contacted BB&B and they gave me the runaround for weeks. At one point, a regular employee over there PRETENDED TO BE A SUPERVISOR to handle my case. She lied to me over and over again. She promised to call me back in 2 days and never called back. I called again and I got a REAL SUPERVISOR who looked into the matter and he discovered that an employee over there took my call pretending to be a supervisor, which is how I found out. BED BATH & BEYOND LITERALLY REFUSES TO PUSH A BUTTON TO GIVE ME MY MONEY BACK. Instead, they have been holding me hostage for over 6 weeks trying to figure out what to do with a third-party vendor who DISAPPEARED all the while they have in their own warehouse the item that I returned. The supervisor told me, "I see that you returned the item and it is in our warehouse." To which I said, "Well, since you have it in your possession, give me my money back." Supervisor said, "I can't do that. We have to follow protocol." WTAF? BUYERS BEWARE! IF YOU SHOP BED BATH & BEYOND, YOU MAY FIND YOURSELVES BENDING OVER AND SCREAMING ALL WITH AN EMPTY HAND...GOOD LUCK TO YOU!

DOES NOT WORK - TERRIBLE CUSTOMER SERVICE (THE WORST)! See the video I made and sent to GE. Brand-New out of the box, installed by a licensed electrician in the business for 50 years, and the cooktop does not work. I literally have a $3,000 non-functioning paperweight in my kitchen and cannot cook for my family. GE Customer Relations Department has been awful and has not helped us. They obviously do not care. They pretend to be helpful, but they do not help at all and they lie, lie, and then lie some more. Me and my family have been unable to cook for 3 weeks. GE has not offered us any assistance nor have they apologized. GE DOES NOT CARE ABOUT ME OR YOU OR ANYBODY FOR THAT MATTER - PERIOD! I asked them to simply send me a brand-new functioning cooktop and and they said, "No, that's not how our procedures work." They said it needs a new part and they'll ship that part to me and send out a repairman to install it. I requested the part be shipped overnight. They agreed to ship it overnight. Well, the part should have arrived today, but it has not arrived. I contacted GE and they said, "Oopsie, we forgot to ship it overnight. You'll receive it in 7 to 10 days." No apology. No offer to help us financially with the high cost of eating out due to not being able to cook - NOTHING. This is the worst possible situation anyone can ever be in with a company. I literally asked their representative Amy, "Per your policy, what is the amount of time you are willing to allow your client to stew before you step in and fix the problem." Amy's answer (per the recorded phone call), "It's on a case-by-case basis." You cannot make this garbage up, folks! I do not recommend GE, and I do not recommend any GE products. In fact, I'd suggest you run hard and fast away from GE! I will be calling the BBB tomorrow and filing a report and I will also call whomever else I can think of to complain and/or fill out a report. GE SIMPLE DOES NOT CARE ABOUT ANYONE BUT THEMSELVES AND THEIR BOTTOM LINE $$$. If you buy GE, you may as well bend over and get ready to scream!

I'm in escrow and needed to do a couple of wire transfers -- one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on advice of a Wells Fargo rep over the phone who advise me (which is why I called). The rep told me that when I need to make my final escrow transfer, I can do it the same way but it'll be easier the second time because the Escrow Bank account is all set up now. Well, tonight, 11/16/2022, I tried to do the final escrow deposit online and it would not go through -- the rep gave me bad information. I called Wells Fargo, and Maria couldn't help me. Maria said banking nowadays is very difficult, said it's hard to get an appointment and some banks don't even answer their phones, etc. I asked for more help. She sent me to the escalation manager whose name is Olga. Olga was EXTREMELY RUDE to me over the phone. She spoke to me in a condescending manner and blamed me for the situation of me not being able to do the transfer, blamed me for the fact that she they couldn't get me a timely appointment at my branch. IT WAS SURREAL to say the least. I told her to stop talking down her nose to me in a condescending manner. She said she'll hang up on me if I yell. I said I'd stop yelling if she stopped talking down her nose to me. UNBELIEVABLE. First I'm given bad advice then I get the worlds worst escalation manager who was only good at escalating one thing -- my blood pressure. There are not enough words to convey how awful Olga spoke to me over the phone. Eventually, she hung up on me! Even after we found a way to speak to one another rationally she simply hung up on me -- which only solidified my thoughts that she's horrible and should not be a customer service rep. What is wrong with Wells Fargo that they hire someone like her? One can only wonder. I shut down Bank of America in 1990 for bad customer service and never looked back. Sorry to say I have to yet again remove a banking institution from my life. Needless to say, I will change banks AND I WILL NEVER DO BUSINESS WITH WELLS FARGO EVER AGAIN!