Denise L.

I ordered a ballistic vest cover for my hubby who is a retired officer to wear following open heart surgery as he felt it would help secure his chest while his sternum bones healed. I inquired about overnight shipping with the lady that answered the customer service number when I called to order but she recommended against it as it was Friday and she said it wouldn't ship until Monday anyway. I asked about paying for Saturday delivery and she said no that wasn't possible either. So when I hadn't heard anything by Wednesday I call to be given a tracking number that showed on USPS that they were still awaiting my item. This customer service representative said call back on Friday if nothing changed on the website which is exactly what I did. Friday morning it still showed awaiting package so I called. The gentleman took my name and phone number and said a "specialist" would call me back. No one ever did so 5 1/2 hours later I called and asked to speak to a supervisor. The lady refused to put on a supervisor instead put me on hold for 12 minutes and came back to tell me usps showed it was being delivered today which in fact it was. The problem was they had given me the wrong tracking number. If they had any integrity at all, they would have tried to figure out what the problem was days before but no…they just gave me the runaround and forget ever speaking to a supervisor. We have bought many Gall's items over the years but they've lost this chicks business.