Denise M.

First I received several calls to schedule a consult that I already scheduled. In the consult, I was not even examined. She asked the same questions my referring doctor asked. Never even looked at me. I had to pay prior to my visit which I have proof of and now they have texted me and sent a bill. After being on hold for 15 minutes they told me I was wrong and that they would review it and I should call back. Seriously I am at work. You made the mistake you call me. Now that I have had the consult the process began again to schedule the procedure. 5 calls from some assist company that takes your info but does not actually schedule the appointment. Someone from the actual office calls to schedule later. The funny thing is they give you a date, but not a time. So both I nor the driver can plan ahead I just don't eat or drink. What a way to do business. But again I had to pay prior to the procedure. How will you screw that up Banner? I will never go back after this. UC Health is much more personable.