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This is by far the worst online shopping experience buying eyeglasses. It's almost been a month. My order says shipped, but there is no shipping number and they can't provide one and I keep getting the same generic email again and again. They decided to refund my shipping of $5.95 but there's still no glasses and won't refund my purchase. Do NOT recommend.
Tip for consumers:
Filed complaint w/BBB
Products used:
None, they won’t send my glasses
Denise M.'s review of Goggles4u earned 5 Very Helpful votes
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Dear Denise,
We apologize for the inconvenience you have experienced with your recent eyeglass purchase. Upon reviewing your case, we found that we took immediate action to address the issues you raised.
Firstly, we would like to confirm that we refunded the shipping fee of $5.95, as you mentioned. We understand that this gesture did not fully compensate for the delay in receiving your order, and we sincerely apologize for any frustration caused.
To make amends for the inconvenience, we went a step further and processed an additional refund of $30.00 to your original payment method in hopes that this compensation helps to rectify the situation and demonstrates our commitment to your satisfaction.
Regarding the shipping information, we apologize for any lack of clarity and any confusion caused. Rest assured, we have identified the issue and have now provided a tracking number for your order. According to the tracking information, your package is expected to arrive by Monday. We apologize for any uncertainty and appreciate your patience during this process.
Once again, we deeply regret the inconvenience caused by this experience. We value your feedback, and we are continuously working to improve our processes to prevent such situations from occurring in the future.
If there is anything else we can assist you with, please do not hesitate to reach out to our customer support team. We appreciate your understanding and hope to regain your trust in our services.
Best regards,
-Goggles4u