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I know times are hard and restaurants don't fill up drinks and sizes have changed, bur this was really noticeable.
Just ordered a medium latte from London Victoria station branchbof Starbucks.
Got the drink and I could see and feel that the cup was light and it wasn't a medium.
I asked for a small cup, the batista reluctantly gave it to me. I poured the drink from the medium into the small cup abd it fir perfectly... foam and everything.
I called out the barista and server and he said he'd make me a new one, but wow will think twice before ordering at that branch and if Starbucks, even if it is my only option.
I've used spareroom for a few years and still they don't seem to take the diversity of renters seriously. There is no function to be able to set preferences of who you want to share with.
The dangerous this is that the majority of landlords are white and discriminating against ethnic room seekers. Spareroom monitors ads for racist or discriminatory language, bit needs to fully verify ad posters and do checks.
I had an experience with a landlord that kept my deposit and had mould issues and behaviour issues. The landlord had painted over the mould and the mould grew back. I alerted spareroom multiple times, with photo and video evidence, as the mould affected my property in the room and my health. Yet the landlord had posted the room again without fixing the issue before i left. Without fixing the issue before I moved in and refuses to address it properly.
I received email responses from spareroom saying they are a platform and don't get involved and will bite my report, so in the future if anyone else reports the landlord it will be on file.
I understand that spareroom is a platform and I needed to report it to the local council environment department. However, if I have alerted spareroom why was the landlord allowed to repost?
I think spareroom needs regulation and a body that they report into to make sure anyone posting an ad is verified. There are social media platforms that are held responsible, so why not a platform for renters/landlords.
Denise W.'s review of SpareRoom earned 2 Very Helpful votes
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UK ONLY
Hi Denise,
We're sorry to hear you had a negative experience with a landlord you encountered on SpareRoom.
As our moderation team may have advised, we're providing advertising space for people looking for and offering accommodation, but are not involved with any part of the letting process and are only able to moderate adverts placed and behaviour while using the site, as this falls within our jurisdiction for the type of platform we are.
A letting agent, for example, is different as their services do fall under regulatory bodies involving the letting process as they are directly involved with that. Social media platforms may also differ as they can often state certain promises or fulfillments in their own terms and promotion related to their services, so may be able to be held accountable for not abiding by these.
If you've made a report to the local council and can provide our team with any contact details, they'll be happy to get in touch with them to confirm if there is any legal evidence of wrongdoing and take the appropriate action with the advertiser concerned. They do investigate every report made to them, however, certain reports can require legal evidence, as they may have advised. If you need to discuss your report any further, please get in touch at site.moderator@spareroom.co.uk or on 0161 768 1162 and they'll be pleased to assist.
Best wishes
The SpareRoom Team