Ronald V.

Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service.

Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to.

Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time.

Is this the new direction of Starbucks Canada? This is how businesses fail.

Last weekend we stayed 3 nights at the Wyndham Grand Hotel in Pittsburg.

Our greeting, after a long drive was by Valet Parking Attendants who didn't want us to check in without paying for their services. There were no other places to unload. They let us know clearly that they wanted to ticket us if we were not out within 5 to 10 minutes.

Twice during my stay I talked to 'Hotel Supervisors' who were apologetic, but something was not quite right. I wanted to talk to the hotel manager, who never got back to me, by phone, by email.

Due to a snowstorm on our route back, we decided to stay an extra day. We switched to an IHG hotel, because Dustin, as manager, never tried to get back to us, never got back to us, and obviously sets the example for this hotel.

You can see this in many other areas of this decaying hotel.

I wondering whether this is just a 'bad apple' manager, or if this is the new face of Wyndham.

I read a marketing campaign about a special lip repair product at Sephora that was ten times the price of ordinary lip balms for winter. Shockingly, the first customer rep
I approached not only had no idea about this product, but didn't even want to search for it. I asked a second rep, he went to the lipstick area, but didn't want to really find it. They both assumed they didn't have this product in Canada. Asking for the store manager brought me more grief. The second person looked and pointed out the first associate that he saw, who happened to be the first associate who didn't want to even look for the product. I've heard good things about Sephora, but trying to buy a product that has been heavily marketed on the internet led me to see that Sephora spends little time training staff and the store manager I eventually talked to thinks telling people « we have lots of managers » will somehow grow their business. The real store manager was obviously in hiding. Sephora in downtown Montresl is a shipwreck.

I was shocked that we were given seats off of the main floor, sitting on bar stools way up top next to the sound box because they had oversold this show, as I had reserved my seats weeks in advance. When I was seated I voiced my displeasure and was told there was nothing that they could do. The 2nd person who told me that they were the manager insisted these were great seats, although I vehemently disagreed. Although they eventually changed my seats, the experience sat with me throughout the show. Avenue Q itself is a great show, but this theatre had flaws that made it much less enjoyable than when I had seen it before at both big and small venues. My written communication to the theatre office got a quick reply which was indeed insulting in that it was so dismissive. My parents taught me an old adage, "A Fool And His Money Are Soon Parted".

I'd be a fool to again spend money at this venue.

VIA started using 50+ year old trains in the Corridor. For people with a little extra weight the tray does not come down in order to eat, drink or use your devices. I tried to rectify the situation at Boarding. They took 1.5 hours to address this. The solution was followed by virtually no service. It took 3 hours to be offered coffee, and I was never offered the chance to get food. I mailed a letter to the President of Via, and after 1 month have had no reply from anyone at Via Canada! And they wonder why their ridership has not picked up since the Covid shutdowns.

I went onto the Mephisto site and tried to buy it's clearly advertised price. Checking out the price is not $199 but close to $500. I double checked the next day and the same thing happened. When I phoned I was told it was a glitch with Shopify and there was no way they would sell the shoe at that price.

I have bought shoes from Mephisto at a great discount before. Most are not. The attitude of the manager of Mephisto Canada was they would rather lose a long time customer than take a loss by honouring their advertised prices. The manager wanted to tell me how much better their shoes were while keeping up a website advertising Black Friday deals which they clearly were not willing to honour!

SHELL REFUSES TO HONOUR THEIR OWN PROMOTIONS WHIKE RAKING IN RECORD PROFITS. Shell has a promotion for CAA members for a 3 cent per litre discount. Using their App for easy pay the discount was not given. I phoned and the agent seemed nice. She said that I needed to email the receipts. I did this when I got home. The next day reply said they're only give me Air Miles as my transaction was complete. I objected and they said the station doesn't honour this promotion, although there are no signs to say this. SHELL HAS NO HONOUR.

We were in a Costco and ran into a problem. They told us the store manager was not in, so we requested his/her contact info. They argued, refused, shut down the till, and then when the assistant manager came he gave me a card with the wrong info. Costco obviously thinks that they have too many customers, because BAD BUSINESSES do not treat customers this way.

BEWARE N'Espresso. I would have never bought this machine had I known how awful customer service was in trying to track down my order that is 'in progress' for shipping'.

Lousy customer service. The Customer Service 'Manager' would not even give me the name of the N'Espresso Canada CEO, told me to Google it myself, she was too busy.

Another business that is doomed t fail by its own Customer Service!