Dheeraj W.

I rated 3 based on my experience on both sides of the leg buy and encashment. The buying experience was hassle free (3 star). During encashment they revealed that it will take 10 working days based on the last transaction which was news to me. Based on several conversations with customer care nobody revealed this information, so this was a letdown (deducted 1 star). So please plan your encashment process accordingly or better withdraw cash and covert them anywhere. Also, please note card bought from one vendor cannot be encashed with the other vendor despite having the same product. Deducting 1 more star for 1) Doesn't have IOS/Android app, 2) Cannot edit my profile on my own, in my case it was my first name which I wanted to correct the spelling, so created new profile, 3) Too much reliance on partnered bank, - A) 24 hrs for money to get credited once the reload is done on card, B) Balance check is only available on the bank website, overall end to end technology integration doesn't exist with the partnered bank.