• BuyForexOnline

Overview

BuyForexOnline has a rating of 2.87 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. BuyForexOnline ranks 171st among Currency Trading sites.

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What reviewers want you to know

Positive highlights

  • Bought a prepaid forex card and loaded it with Euros.
  • Customer support team helped me through whatever questions I had even late at night when I was in a different timezone.

Critical highlights

  • That leaves customer service as one of the main reasons then to go for BFO.
How would you rate BuyForexOnline?
Top Positive Review

“Great service”

Kishan j.
1/9/19

I had purchased my Forex Card on urgent basis via BuyForxOnline, and the whole process was incredibly smooth. Also, Mrs Rekha my contact person at buyforexonline was very helpful with all my queries and went extra lengths to ensure that I receive the Card home delivered on time. Would highly recommend them to all travelers.

Top Critical Review

“Bad customer service and high fees”

Aayush S.
12/15/19

Worst customer service ever. Always changing cards and awful communication. Huge fees all the time as well. I would suggest using a bank's card directly.

Reviews (35)

Rating

Timeframe

Other

Reviews that mention popular keywords

forex card (7) customer support (5) exchange rates (3) customer service (3)
Thumbnail of user jagannathar
1 review
0 helpful votes
September 7th, 2017

I have tried this service first time while travelling to USA in July 2017" They have done a good job. Even while in USA I reloaded at a rate comparable on RBI site. Very competitive. Can quicken up time required reloading as formalities are completed when done first time. All the best. Dr Jagannatha Rao

Thumbnail of user dheerajw
1 review
0 helpful votes
February 23rd, 2017

I rated 3 based on my experience on both sides of the leg buy and encashment. The buying experience was hassle free (3 star). During encashment they revealed that it will take 10 working days based on the last transaction which was news to me. Based on several conversations with customer care nobody revealed this information, so this was a letdown (deducted 1 star). So please plan your encashment process accordingly or better withdraw cash and covert them anywhere. Also, please note card bought from one vendor cannot be encashed with the other vendor despite having the same product. Deducting 1 more star for 1) Doesn't have IOS/Android app, 2) Cannot edit my profile on my own, in my case it was my first name which I wanted to correct the spelling, so created new profile, 3) Too much reliance on partnered bank, - A) 24 hrs for money to get credited once the reload is done on card, B) Balance check is only available on the bank website, overall end to end technology integration doesn't exist with the partnered bank.

Thumbnail of user vineshb
1 review
0 helpful votes
January 10th, 2017

Hassle-free, best exchange rates, timely and convenient! Faced no issues at POS and even ATM's (surprisingly it didn't charge me for withdrawing money). At some POS's extra questions regarding conversions popped up, just opt NO in those cases as you already have the foreign currency loaded.

Thumbnail of user meerab2
1 review
1 helpful vote
September 7th, 2017

It's a very smart company. Reasons u should go for it
1. They allow 2 atm transaction fee of cost, but they will charge u for the same. When u will complain they will assure u of reversing the amount, which they will not.
2.if u want encashment afterwards, they will take hell lot of time to give back the money. I am yet to get my money back after many emails and telephone reminders.

Thumbnail of user rekhaj
Rekha J. – BuyForexOnline Rep

Dear Mam, our sincere apologies for the delay in encashing forex to rupees on your return and in the reversal of ATM fee. We have expedited both the issues and they have been resolved now. Please do let us know if you have any other concerns. We thank you for your feedback and we will ensure that there are no further delays going forward.

Thumbnail of user zeeshank1
1 review
1 helpful vote
January 18th, 2015

Trustworthy, very competitive exchange rate (Could'nt find better rates), hassle free service
I have ordered more than 5000 euro and have used their Forex (HDFC) care around Europe with no issues.
I ran out of funds while abroad and they reloaded my card within 14hrs.
Also for some reason I wanted to collect my card on Sunday and they were considered enough to do it even though banks were closed.
Much appreciated. Will continue to do any future foreign exchange.

Thumbnail of user shaika4
1 review
0 helpful votes
January 13th, 2017

It gives me immense pleasure to thank you for having provided forex card and cash.
Which infact is need of the hour and it has come quiet handy.
I sincerely appreciate all your prompt services which i always cherish.

Thanks to buyforexonline team,

Thumbnail of user aayushs3
1 review
0 helpful votes
December 15th, 2019

Worst customer service ever. Always changing cards and awful communication. Huge fees all the time as well. I would suggest using a bank's card directly.

Thumbnail of user taruna5
1 review
1 helpful vote
April 7th, 2017

Excellent services and delivery is what my mind says... paper work to the core. Beyond expectations. Best wishes to the team.

Thumbnail of user anirudhc2
1 review
0 helpful votes
September 7th, 2017

I have got the most amazing and fast service by Buyforexonline. Rekha from the BFO team has provided excellent TAT and service for multiple requests I have put in.
Most imp. Of all is the rates they provide are very competitive.

Thanks team

Thumbnail of user parths5
1 review
0 helpful votes
June 25th, 2019

The first forex card buyforexonline gave me worked well. But the second one not only took a fees Everytime I withdrew cash but also had no online merchant payment service. All the online transactions failed again and again and they couldn't solve it. But instead gave me a frivolous suggestion to mail them Everytime a transaction failed. So if a I order food online cause I am hungry, I need to mail them so that they can authenticate my transaction, at their own sweet time. What a stupid $#*! suggestion is this. This company is a fraud in the most pretentious manner. I regret taking a forex card for them. Unfortunately, now I Stuck with them for a while.

Thumbnail of user sureshs6
1 review
0 helpful votes
May 7th, 2017

Got best rates and also received card and cash on time. However card didnt work on day 1. Had to follow up with emails and calls to get it working. After that card started working for straight forward txns. Any cancellations or confirmation on pre approved txns wouldnt work. They say its one off but its hard to believe.

Thumbnail of user kishanj
1 review
0 helpful votes
January 9th, 2019

I had purchased my Forex Card on urgent basis via BuyForxOnline, and the whole process was incredibly smooth. Also, Mrs Rekha my contact person at buyforexonline was very helpful with all my queries and went extra lengths to ensure that I receive the Card home delivered on time. Would highly recommend them to all travelers.

Thumbnail of user soumyan2
1 review
0 helpful votes
February 9th, 2016

The service by your team is simply superb. The rates are best among all the service providers in the market. The responsive room the customer team is simply superb... Not even a single negative to share. It all good. Rite from the buying the Forex to selling the Forex. Keep doing the good service

Thumbnail of user deepaks20
1 review
2 helpful votes
March 18th, 2016

While my experience of buying forex and offered rate was good, there was no response to customer query which i placed while travelling abroad. Further, it was told that there will be no charge in withdrawing currency abroad however they did not take any responsibility when charge was deducted on cash withdrawal.It is difficult to comment if it was mis selling or they them selves were ignorant of the charge which foreign banks charge on cash withdrawal. Had buyforex people had not given me assurance that no charge would be deducted, i wouldn't have easily avoided withdrawing any cash.

On returning to India, i called buyforex people and they told me to drop a mail, however after getting a negative response to my mail, i left the issue there itself.

Regards
Deepak

Thumbnail of user ankits17
1 review
0 helpful votes
January 10th, 2017

It took a day to add BFO as a payee through netbanking and transfer the funds, and another 2 days for them to arrange the funds and give it to me at my office. So i was done with the entire transaction within 3 days all the while sitting at my office. Would recommend it to everyone

1 star deducted cuz i had to fill in a physical form again while collecting the forex, when i had already filled in all my personal details online. Hopefully they can make this process easier with pre-filled forms

Thumbnail of user bhishmav
1 review
0 helpful votes
April 20th, 2017

For last 3 days I'm una le to reload, everyday support says that site in tech maintanence n can reload tomorrow, but status same. They don't understand situation or solve pb by agreeing for neft for reload. Leaving travellers in lurch. Just avoid them

Thumbnail of user rekhaj
Rekha J. – BuyForexOnline Rep

Dear sir, being a tech company, we face tech issues from time to time! In your case our team is constantly in touch giving updates, and we are attempting to resolve the issue and should be able to reload your card before you travel tomorrow.

Thumbnail of user siddharthp3
1 review
1 helpful vote
September 8th, 2017

Buyforexonline offers competitive rates and is very easy to use. I was coordinating with Rekha Jaganath and she was very helpful and prompt. I loved the overall service.

Thumbnail of user sujanthg
1 review
0 helpful votes
November 22nd, 2018

They give you second card (Thomascook) cancelling all previous benefits on which we buy the first card(Axis bank) and then collect exorbitant fees on cash advances and ATM withdrawals. They don't even give you satisfactory reason on why these charges are levied. I lost $200+ because of their innovative cheating method.

Thumbnail of user rekhaj
Rekha J. – BuyForexOnline Rep

Sir,
Please note that the charges on cash at the counters/ cash advance transactions are now charged by all the card issuers across the industry and the charges are way higher when compared to the cards issued by Thomas Cook.

We had circulated an Email in the month of July mentioning about the charges on the cash advances to all our clients stationed abroad to keep every one aware.

Kindly be informed that when we changed the card from Axis Bank to Thomas Cook, our intention was to provide better services with regard to free ATM withdrawals, which was abruptly stopped by other card issuers, and which we were able to offer with Thomas Cook cards. Nothing was committed regarding cash-advance since at the time everyone was starting to charge for it.

Thumbnail of user mariap107
1 review
0 helpful votes
May 26th, 2016

Buying the TATA Forex card was really convenient. I got the card in less than 24 hours, charging it with currency was super easy and it was most convenient to use - both as a credit card and for withdrawing cash. The exchange rate was also more competitive than any Forex Currency 'shop'. The only problem I had (and have not yet resolved) was an amount was deducted from my card for a yet unexplained reason. I still have to sort this out with the merchant. I am also not sure what rate I will get when I return the unused currency. Apart from that, I think this was a great find. Makes buying and carrying forex really simple.

Thumbnail of user vinods2
1 review
2 helpful votes
February 9th, 2016

Excellent service, customer centric. Keep up the good work!

Thumbnail of user chinmayd1
1 review
0 helpful votes
June 22nd, 2016

User friendly interface and rates are really attractive. Customer support is responsive. Would be delighted if your services were extended to remittances.

Thumbnail of user emilion4
1 review
1 helpful vote
June 18th, 2015

The buying experience was very good for the following reasons:
1. Competitive rate
2. Simple interface
3. Reasonably quick delivery
There were a few points of dissatisfaction during usage though (in ascending order of irritation):
1. I was informed that this is going to be a multi-currency card but what I received was single currency (not a deal breaker for my last trip but wrong info nevertheless)
2. Some establishments did not accept the card and I had to pay in cash
3. I tried several ATMs in Canada and none of them were equipped to show me my balance. The option just wasn't there
4. I asked and was told I can reload using netbanking but after I received the card I found that reload requires filling up and signing a form and submitting it here in India. I can only do that if I prepare the application in advance and keep it with a friend to submit in case I need more money.
[Edited on Mar 16,2016]
5. When I had to encash the balance on the card after my trip, I had to go to their office to collect a cheque. (BTW, I had to compulsorily encash the balance when they changed their vendor from HDFC to a Tata entity.)
I do hope all these problems have been fixed now because I need to buy a forex card again.

Tip for consumers:
If you will visit just one country and know exactly how much money you need, this is great

Thumbnail of user rekhaj
Rekha J. – BuyForexOnline Rep

Hello Mr. Emilio,

Thank you for your detailed feedback. We really appreciate your taking the time out to help us improve our service.

Since our motto is to make online Forex purchase as easy and seamless as possible, we make sure all documentation is taken care of at the time of Forex delivery itself.
This unfortunately was a one-off case because we had just migrated from our existing logistics vendor. Due to this change, additional paperwork was required to process reloads.

We apologise for the inconvenience caused and assure you of best services in the future.

Have a wonderful day ahead.

Thanks again!

Thumbnail of user rahulk18
2 reviews
0 helpful votes
May 28th, 2015

I have bought Euros in terms of Forex travel card. Their interface is very customer friendly, easy process, great customer service & fast delivery.

Thumbnail of user deivar
1 review
0 helpful votes
November 30th, 2016

I had problems in drawing cash using the card in the foreign location. It worked well in the POS. The customer support was excellent, when I happened to contact them from the location when the card did not work.
Card can be used for POS expenses, while depending on it for cash drawing through ATM's in a no no...

Thumbnail of user pankajk6
1 review
1 helpful vote
May 30th, 2015

Card was delivered within two days. Customer support team helped me through whatever questions I had even late at night when I was in a different timezone. Thank you so much. Using the card was very convenient.

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From the business

Buyforexonline offers foreign exchange services at the lowest exchange rates possible. We deliver foreign currency and forex cards at your doorstep within 48 hours of ordering.

Company Representative

Thumbnail of user rekhaj
Rekha J.

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