Diane R.

Long story short - ordered 14 boxes of chargers and there are 24 per box. I was charged, All was good. Then I received a duplicate order of another 14 boxes. I was not charged. I have been going round and round with their Customer Service department and spoke with a representative named Heidi who hung up on me but I was told through another representative that Heidi was going to have UPS pick up the boxes. Needless to say they are still on my front porch as I was told specifically to leave them out as the UPS would pick them up. I was not given a date or time so I placed a note on the boxes explaining these were the 7 boxes that I was returning. I am now told by Kristin today that UPS could not pick up my boxes because the pick up is for 21 boxes. Let me break this down. First shipment was for 14 boxes of chargers with each of the 14 having 24 chargers in them. They were packaged 2 boxes of 24 so I received 7 boxes in the original order. I then received another order of 7 boxes with each containing 2 boxes of chargers with each of those boxes containing 24 boxes. So the duplicate order came in 7 boxes total. Mind you I was not charged for the duplicate order and all I have been trying to do is return the ones that I have not paid for.