Diane S.

We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future.