I should have looked at reviews. I ordered and $9.00 bear hook and a rug. I received a tree instead of a bear and was told to return the wrong item and they would send me the correct hook. Cassandra was VERY RUDE IN ANSWERS and told be to send it back I asked if there mistake they could just send me the correct item and was told now you will NEVER get the item you wanted. NEVER DELT WITH SUCH A RUDE CUSTOMER SERVICE REPT. DO NOT ORDER FROM THEM