I ordered 18 beautiful long stem roses in purple my daughter's favorite color for her milestone birthday. They sent me confirmation they had been delivered but when I called her she had not received them. I called and was told how sorry they were but that they would upgrade my order to 24 roses free of charge and give me a 20% discount and assured me they would be delivered the next day before noon. Needless to say my daughter NEVER received the order and then the young lady had the nervw to get smart. I cancelled the order and demanded a full refund. NEVER EVER USE THIS COMPANY FOR ANYTHING. I could of bought flowers from a local store and walked them to her house instead of waiting for them to deliver.