This company is a embarrassment to the industry of webdesign & development. The plug should have been pulled on them by now. They lure you in with the first design and thereafter you are dealing with non English speaking developers from India many of whom have very poor communication skills and very poor understanding of the English language.
Do not be fooled by Webcreation UK they are dreadfull and will have taken your deposit to find out soon after how bad they are. I would not touch them even witha barge poll. BEWARE!