Don B.

I purchased a remanufactured FVI-12-NG water heater from "Eccotemp" (They reportedly fixed this one after it failed in another home?) from E-Bay in September of 2015. I had this same type of water heater FVI-12-NG in a guest house for about four (4) years prior to a freeze related incident making the unit unusable. I didn't install the water right away, (about 60 days) because we were remodeling the guest house. After proper installation, the unit actually exploded on the wall after the first time it was used! The ECCOTEMP Tech "Mike Extension 309" asked me to take the water heater apart and take photos of the internal area of the water heater for a warrantee return. (was suspicious that they wanted me to take it apart for photos after I had reported that it had exploded?) After taking apart, no one from the Company would call me back? The Company closed out my warrantee claim without explanation and refused to have this item returned. Eccotemp has refused to stand behind this dangerous water heater that actually exploded! (They simply don't care about the consumer!) How can a legitimate (?) Company not care or stand behind a dangerous water heater that exploded after the very first time it was used? This type of problem could possibly blow a home up or hurt or even kill people? I wonder how Eccotemp can stay in business when they sell a product that explodes and they don't even want to investigate it? Shame on ECCOTEMP, they really are a bad company who don't care about public safety.